About Udesk
Udesk is the flagship platform of Beijing Wofeng Technology Co., Ltd. (Wofeng Technology), a Chinese provider of artificial intelligence and marketing service solutions headquartered in Beijing with branches in ten cities nationwide. The company applies large language models to customer acquisition, after-sales service, employee shared services and enterprise knowledge bases, and reports more than 50,000 enterprise customers.
The product matrix combines Udesk, its global-channel customer service system unifying phone, online chat, social media and apps; GaussMind, focused on deploying large models in real scenarios; ServiceGo, an integrated intelligent after-sales service platform; and WeFeng, a customer experience marketing cloud. AI agents serve customers 24/7, identify customer intent, assist human agents with knowledge-base answers and automatic ticket summaries, and produce service reports from every interaction.
Udesk serves sectors such as consumer goods, manufacturing, life sciences, automotive, finance and companies expanding overseas, with published cases alongside groups such as Watsons, Yili, Midea, Insta360 and XCMG. For overseas operations it integrates voice, video, text, WeChat and app channels with unified routing and multilingual support, making it a common building block of customer-service digital transformation in China.
The product matrix combines Udesk, its global-channel customer service system unifying phone, online chat, social media and apps; GaussMind, focused on deploying large models in real scenarios; ServiceGo, an integrated intelligent after-sales service platform; and WeFeng, a customer experience marketing cloud. AI agents serve customers 24/7, identify customer intent, assist human agents with knowledge-base answers and automatic ticket summaries, and produce service reports from every interaction.
Udesk serves sectors such as consumer goods, manufacturing, life sciences, automotive, finance and companies expanding overseas, with published cases alongside groups such as Watsons, Yili, Midea, Insta360 and XCMG. For overseas operations it integrates voice, video, text, WeChat and app channels with unified routing and multilingual support, making it a common building block of customer-service digital transformation in China.