About Whale Cloud
Whale Cloud, Whale Cloud Technology Co., Ltd., is a Chinese telecommunications software company headquartered in Nanjing, Jiangsu Province. Founded in 2003 as ZTEsoft, ZTE's former software arm, the company joined the Alibaba ecosystem in 2018 and today operates with its own brand, products and organisation within the group, serving customers in more than 80 countries.
Its core product is the ZSmart suite, which brings together digital business support systems (BSS) and operations support systems (OSS), digital experience and customer management platforms, cloud solutions, big data and artificial intelligence applied to networks and subscriber relationships. Its official English-language website reports more than 950 customers worldwide and a reach of around 1.8 billion end users through the platforms it deploys for operators.
Its customers include telecommunications operators in Asia, Africa, the Middle East and Latin America, as well as governments and enterprises undertaking smart city and digital service projects. Whale Cloud maintains a network of capability centres in several countries and works with Alibaba Cloud and ecosystem partners to deliver complete digital transformation projects, from billing and customer care to intelligent network operations.
Its core product is the ZSmart suite, which brings together digital business support systems (BSS) and operations support systems (OSS), digital experience and customer management platforms, cloud solutions, big data and artificial intelligence applied to networks and subscriber relationships. Its official English-language website reports more than 950 customers worldwide and a reach of around 1.8 billion end users through the platforms it deploys for operators.
Its customers include telecommunications operators in Asia, Africa, the Middle East and Latin America, as well as governments and enterprises undertaking smart city and digital service projects. Whale Cloud maintains a network of capability centres in several countries and works with Alibaba Cloud and ecosystem partners to deliver complete digital transformation projects, from billing and customer care to intelligent network operations.