About Cityocean
Cityocean is an international freight forwarder based in Shenzhen, Guangdong, also operating an office in Shanghai, which presents itself on its official website as a provider of smart end-to-end logistics solutions. The company — whose Chinese name is Pengchenghai Logistics — has digitalised much of its operation: its platform allows online booking in two steps with confirmation within hours, electronic submission of shipping instructions and automated document management for shipments.
Its solutions are organised into three lines: end-to-end door-to-door solutions supported by its global node network; e-commerce solutions, with LCL consolidation, multiple shipping channels, customs clearance, overseas warehousing and last-mile delivery; and local service solutions, with its own teams in more than twenty countries for customs, trucking, warehousing and express delivery. The website also publishes its eight service guarantees — transparent charges, fast booking confirmation, early exception warnings and cargo and data security — and its official Shenzhen telephone number.
Its natural market is Chinese exporters and cross-border e-commerce sellers who need a Shenzhen forwarder with digital booking and tracking tools, as well as importers looking for Cityocean local teams at destination for the final part of the chain.
Its solutions are organised into three lines: end-to-end door-to-door solutions supported by its global node network; e-commerce solutions, with LCL consolidation, multiple shipping channels, customs clearance, overseas warehousing and last-mile delivery; and local service solutions, with its own teams in more than twenty countries for customs, trucking, warehousing and express delivery. The website also publishes its eight service guarantees — transparent charges, fast booking confirmation, early exception warnings and cargo and data security — and its official Shenzhen telephone number.
Its natural market is Chinese exporters and cross-border e-commerce sellers who need a Shenzhen forwarder with digital booking and tracking tools, as well as importers looking for Cityocean local teams at destination for the final part of the chain.